Frequently Asked Questions
Have more questions? Check out our FAQ's page
Visit FAQ's
What shipping company do you use?
What shipping company do you use?
Australia Post for Standard/Express shipping and Direct Freight for bulky items
How long is the handling time
How long is the handling time
Our products are maintained in various warehouses, distribution centres and stores. Please check the handling time on the specific product page of the product you are interested in
Can I track my order?
Can I track my order?
Yes, you will receive your tracking No. by email. Please check your spam or junk folder and if not there, please send us a chat message or call 1300 533 500.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We also offer free shipping on selected products and orders over $99.
What if I receive the wrong or damaged item?
What if I receive the wrong or damaged item?
Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund. We may ask for photos to assist with your claim.
Can I get trade pricing or bulk discounts?
Can I get trade pricing or bulk discounts?
Trade pricing and bulk discounts are available on select products. If you're ordering in larger quantities or are a trade customer, please chat with us directly at https://www.keelerhardware.com.au/form/contact-us/ or call 1300 533 500. Our team will be happy to assist and provide a custom quote where applicable.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Yes, we do. For full details, please visit our Returns Policy: https://www.keelerhardware.com.au/returns-policy/