Frequently Asked Questions
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What shipping company do you use?
What shipping company do you use?
Australia Post for Standard/Express shipping and Direct Freight for bulky items
How long is the handling time
How long is the handling time
Our products are maintained in various warehouses, distribution centres and stores. Please check the handling time on the specific product page of the product you are interested in
Can I track my order?
Can I track my order?
Yes, you will receive your tracking No. by email. Please check your spam or junk folder and if not there, please send us a chat message, www.keelerhardware.com.au/form/contact-us/ or call 1300 533 500.
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes, we offer fast and reliable shipping across all states and territories in Australia, including rural and regional areas.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We also offer free shipping on selected products and orders over $99.
What if I receive the wrong or damaged item?
What if I receive the wrong or damaged item?
Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund. We may ask for photos to assist with your claim.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, AfterPay, and ZipPay
How can I get help choosing the right hardware product?
How can I get help choosing the right hardware product?
Our team is here to help! Feel free to contact us via phone, email, or live chat, and we’ll guide you to the best solution for your needs.
Can I get trade pricing or bulk discounts?
Can I get trade pricing or bulk discounts?
Trade pricing and bulk discounts are available on select products. If you're ordering in larger quantities or are a trade customer, please chat with us directly at www.keelerhardware.com.au/form/contact-us/ or call 1300 533 500. Our team will be happy to assist and provide a custom quote where applicable.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Yes, we do. For full details, please visit our Returns Policy: www.keelerhardware.com.au/returns-policy/
Do you have physical stores?
Do you have physical stores?
We have 2 stores in Sydney. Please see here for full details:
Will I get a tracking No when my order is shipped?
Will I get a tracking No when my order is shipped?
Yes, you will receive your tracking no by email. Please check your spam or junk folder and if not there, please send us a chat message,
www.keelerhardware.com.au/form/contact-us/ or call 1300 533 500
Do you have my item instock if I come to your store?
Do you have my item instock if I come to your store?
Our products are maintained in various warehouses, distribution centres, and stores. If your product is in stock in store, the product listing will state stock level. Otherwise, there may be a handling time. If you have an urgent requirement, pls contact us via 1300 533 500 or online chat