Refund policy

RETURNS & REFUNDS POLICY

This policy should be read together with our Terms of Service.

Change of Mind & Incorrect Orders
A 15% restocking fee applies to all change-of-mind or incorrectly ordered returns.

Conditions for Return
To be eligible for a return, items must be:

• Unopened, unused, and undamaged, in their original packaging
• Accompanied by proof of purchase (tax invoice or order number)

Approval Process
All returns must be approved in writing by a Keeler Hardware staff member prior to any goods being sent back. Upon approval, you will be issued a Sales Return Order number, which must be referenced on your return. Please contact us first to initiate your return and obtain this authorisation.

How to Return
Once your return has been approved and your Sales Return Order number has been issued, items must be sent at your own expense within 60 days of the original purchase date to:

Unit 5 / 171–175 Newton Road, Wetherill Park NSW 2164

Please ensure your return includes your Sales Return Order number and all relevant order information. Returns received without this reference or with insufficient details may result in delays to your refund.

Made to Order Items
Some products are made to order and cannot be returned, refunded, or exchanged once an order has been placed. These items are clearly identified at the time of purchase, and you will be asked to confirm your understanding by ticking an acknowledgement box before your order is finalised.